GET CUSTOMERS
Review and Testimonial Automation
Captures reviews and testimonials at the optimal moment in the customer lifecycle.
After a status flip in your CRM (job marked “won,” subscription renewed, support ticket resolved at high CSAT), the review-request sequence fires at the lifecycle window with the highest historical response rate for that event type — for residential roofing that's typically 48-72 hours after job completion. The request routes the customer to Google, Yelp, BBB, or the industry-specific platform you've prioritized. Negative-sentiment responses are caught by an intent classifier and routed to a private feedback channel before the customer hits the public review site, so you can resolve the underlying issue first. We don't generate fake reviews and we don't pay customers to leave them — both are FTC violations under 16 C.F.R. Part 465 and neither is a service we offer.
WHAT'S INCLUDED
Capabilities
- Lifecycle moment detection
- Multi-platform review routing (Google, Yelp, BBB, industry-specific)
- Testimonial capture flows
- Negative feedback intercepts before public posting
- Review response automation
WHAT WE COMMIT TO
What we commit to
Review submission rates significantly above unprompted baseline, with specific targets agreed at kickoff.
WHAT WE DON'T DO
What we don't do
- — Incentivized reviews (against platform policies)
- — Fake reviews (we don't generate them)
RELATED SERVICES
Pairs well with
GET CUSTOMERS
AI Tier-1 Customer Support
Handles routine customer questions with AI trained on your knowledge base.
Learn more →GET CUSTOMERS
Churn Save Automation
Intercepts cancellation intent and saves customers signaling they'll leave.
Learn more →GET CUSTOMERS
AI DM Responder
Responds to Instagram, Facebook, and web DMs in under 60 seconds with brand-trained AI.
Learn more →See how this fits your business.
Tell us about your business and we'll map this service to your specific gaps.